Frequently asked questions

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  • What is Huddle Hub One?

    Huddle Hub One is a tool that gives you access to a new and unprecedented collaboration mode.
    By using Huddle Hub, you can wirelessly make your presentations and share your documents from the screen of your PC (desktop or laptop) directly to the screen of other devices (desktop PCs and laptops, tablets or smartphones), with no need for a specifically equipped place. Additionally, the camera streams of your devices can be collectively combined into a single feed to be used during videoconferences.

  • What is a Virtual Huddle Room?

    Being mostly based on presentation and video conference, modern teamwork has been usually confined inside traditional, AV-equipped spaces, like meeting rooms and huddle rooms. With Huddle Hub One, you are free to make presentations or group videoconferences with no other video equipment than your devices, no matter where you are in the company, in your office, around a desk, in the most natural way. We call this experience Virtual Huddle Room.

  • Which devices can I connect? How many?

    Huddle Hub One supports up to 6 wireless devices, including Windows/Mac computers and iOS/Android tablets and smartphones. With Huddle Hub One+ only, when an optional USB webcam is connected and the Multicam feature is in use, the webcam video source is an additional stream, bringing the total sources to a maximum of 7.

  • What is the difference between Huddle Hub One and Huddle Hub One+?

    Both offer the same core features and mode of operation. In addition, Huddle Hub One+ offers:

    • A wireless module onboard, to allow direct connection from the devices, as a Wi-Fi access point
    • HDMI OUT and Webcam USB IN ports, to connect a TV and a webcam in an AV-equipped space

    We recommend Huddle Hub One for Virtual Huddle Rooms, and Huddle Hub One+ for video-equipped Huddle Rooms (and optionally Virtual Huddle Rooms too).

  • Which laptops, tablets and smartphones can I use?

    • Laptop or desktop PCs running Windows 7 or higher (with Intel Core i5 or faster CPU)
    • Laptop or desktop MACs running MacOS 10.11 or higher (with Intel Core i5 or faster CPU)
    • iPad, iPad Pro and iPhone running iOS 10 or higher
    • Tablets and smartphones running Android 5 or higher
  • How does Huddle Hub One guarantee my privacy?

    The privacy of your session is protected by a Passcode, a 4 digits random number generated every time a new session starts.

    All streamed content is AES-128 encrypted for maximum security.

    When using Huddle Hub One+ as an access point, a personal area network is created utilizing WPA2 PSK technology to guarantee the confidentiality and integrity of wireless traffic.

  • Which are the overall requirements to install/use HHO?

    To use Huddle Hub One you only need a connection to the company network. Huddle Hub One is typically located in a server room, and can be accessed through your LAN and Wi-Fi. 

    With Huddle Hub One+ you also have the possibility to use it as an access point and have device connect directly.

    All client devices (Windows/Mac/iOS/Android) need to install an App can be downloaded for free from the download page or the app stores.

  • What is a “Device-to- Device presentation”?

    Device-to- Device presentation consists of capturing the screen of the one participant (the Presenter) and sending it directly to all the other participants’ devices in the session (the Viewers). With this feature, the presenter screen is mirrored in real time with the rest of the team.

    The role of the Presenter can be switched between all participants, one at a time. In that moment, all the other participants become Viewers, and their devices automatically show the Presenter’s screen.

  • Do I have access to the internet while presenting?

    Yes. Whether you are using Huddle Hub One in a server room, or using Huddle Hub One+ as an access point, you can still access the web, your files on the cloud, or the company server. Internet access can also be limited to participants of the session only, as an additional option. You have full control on these parameters from the Huddle Hub One web console.

  • Can I hide content of my screen while presenting?

    The screen of the Presenter is fully mirrored to the Viewers. At any time you can pause or stop the presentation and the other participants will no longer see the shared screen. You can also disable system notifications while presenting.

  • What is the Multicam feature of Huddle Hub One?

    During a presentation session conducted Huddle Hub One, the Presenter can participate in a videoconference (using the software that he prefers) and send to the Viewers the image of the remote participants that he receives on his screen.

    Additionally, the Presenter can activate the Multicam feed feature, that makes HHO capture videos from the all participants’ webcams, compose a single stream from them, and feed it to the selected video conference software.

    Using this feature, videoconferencing will be more effective, natural, and comfortable, and will not force participants to shrink to one side of the table to get framed by a webcam or tamper with the remote control of a PTZ control camera.

  • Which VC software is supported?

    Huddle Hub One currently supports all major videoconferencing software: Skype, Skype for Business, Cisco Webex, Citrix GoToMeeting, Google Hangouts, Lifesize, Zoom, BlueJeans, Spontania, Vidyo, Facebook chat and many more.

  • What’s the advantage of the Multicam?

    Traditional group videoconferencing happens in equipped meeting rooms, and it forces participants to shrink to one side of the table to get framed by a webcam or tamper with the remote control of a PTZ control camera. People have to zoom out and the webcam is framing mostly empty space in the room, leaving just tiny areas for their faces.

    With the Multicam, Huddle Hub One allows participants to collaborate anywhere, even without having to move to an equipped room. They can sit wherever they like, use their own devices to see and be seen with a real eye-to-eye contact. Videoconferencing is more effective, natural, and comfortable.

  • How do I start a videoconference with Huddle Hub One?

    Start the Multicam mode from the Huddle Hub One App to begin sending and receiving video feeds from all participants. Open the videoconferencing software of your choice and select “Huddle Hub One” from the list of available video sources. Huddle Hub One works as a virtual webcam.  

  • Does it mirror the entire host computer screen or just the VC application?

    It mirrors the entire desktop of the Presenter. All Viewers can view the content, including data or other applications. It's similar to sending a computer screen to an external monitor or TV.

  • When a call is underway, can other participants join the conversation?

    Yes, after a video call has begun other participants can simply launch the Huddle Hub One app and join the others, up to a maximum of 6 people.

  • How does Huddle Hub One handle the audio?

    By design, Huddle Hub One does not manage the audio: audio is handled directly by the computer running the VC software, using its internal speakers and mic, or by connecting an external audio solution (e.g. a USB o Bluetooth speakerphone).
    This way, participants don’t have to mute their devices or deal with echo problems, and they’re free to choose their preferred audio system.

  • What is the difference between Huddle Hub One and a regular videoconferencing codec?

    Huddle Hub One is not a videoconference codec. Think of it as a virtual webcam that feeds a video stream to the VC software of your choice.

  • Do the remote participants need to have a Huddle Hub One too?

    No. Huddle Hub One simply feeds a video stream to your any videoconference software, like a virtual webcam.  You have full freedom to choose the VC application you prefer.

  • Why can’t all devices connect directly to the cloud VC software?

    The concentration in one space of multiple devices running independent connections of the same video conference software application creates severe audio echo cancellation issues. Users could actively mute any non-speaker, but this would create an unpleasant and distracting user experience.

    Moreover, multiple devices in one space connecting to a cloud service such as Skype or Zoom use huge unnecessary bandwidth, creating difficult if not impossible communication.

  • How do I connect the hub to the company network?

    Huddle Hub One can be connected to the LAN by plugging an ethernet cable on the back panel. Through the Web Console, you can assign it a static IP or use the router DHCP.

  • Can I keep Huddle Hub One far from the meeting room?

    Yes, when connected to the enterprise network it can be placed anywhere in the company (typically a server room). You will access it with from your devices using the company Wi-Fi.

  • Does HHO create a dedicated WiFi network?

    When using Huddle Hub One+ as an access point, a personal area network is created utilizing WPA2 PSK technology to guarantee the confidentiality and integrity of wireless traffic.

  • Can multiple Huddle Hub One units be used on the same network? 

    Yes, when you want to have multiple concurrent sessions, as each Huddle Hub One unit can handle one session at a time. After launching the Huddle Hub One App, users see a list of all available hubs and can choose which session to start or join.

  • How do I manage the configuration?

    The tool you use for the configuration of your Huddle Hub One is the Web Console, accessible using any common web browser. From the Web Console, you can manage every parameter of your HHO. Please refer to the -> Configuration Manual for more information

  • Can I connect a standard webcam? Or a PTZ camera?

    Huddle Hub One+ has a USB port for an optional external webcam. All webcams with a standard USB Video Class (UVC) driver can be connected, including PTZs. A document camera can be connected as well.

  • Can I connect a display?

    Yes, only on Huddle Hub One+. The HDMI port on the back panel can be connected to a TV, digital projector, or similar.

  • Can I connect a codec via HDMI?

    No. The HDMI port on Huddle Hub One+ is only used as an output video source, that can be connected to a TV, digital projector, or similar.

  • How many sessions can I run on one HHO unit?

    A Huddle Hub One unit can handle one session at a time. If you want to have multiple concurrent sessions, you have to install more units. After launching the Huddle Hub One App, users see a list of all available hubs and can choose which session to start or join.

  • How do users connect to Huddle Hub One?

    Users must be on the same company LAN, either connected by cable or through a standard WiFi access point. With Huddle Hub One+ you can also access the hub by connecting to its own WiFi network, which is useful e.g. for guest users.

    After launching the Huddle Hub One App, users can start or join a session by choosing from a list of all available units.

  • How can I password-protect a session?

    Every session by default is protected by a Passcode, a 4 digits random number, generated every time a new session starts. You can turn this option off through the Web Console.

  • Can I use Huddle Hub One in an office / open space / informal environment?

    Yes, Huddle Hub One is designed to allow teamwork and collaboration wherever you are, without having to move to an equipped or dedicated meeting room. As long as you have a good WiFi coverage you are free to meet anywhere.

  • Can the participants be in different rooms?

    No, Huddle Hub One is designed for the collaboration of a small team in one place, including offices, meeting rooms, huddle rooms, open spaces, etc. When Huddle Hub One is connected to the company network, you’re not bound to a specific room, and have to flexibility to meet meeting wherever you are.

  • Does Huddle Hub One have a booking system?

    No, Huddle Hub One is designed to free people from the need to book resources within the company. You’re not bound to a specific room, and have to flexibility to meet meeting wherever you are.

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